In an effort to better serve their customers, Alliance Title & Escrow Corp. centralized their long term escrow accounts and established the Long Term Escrow Services (LTES) department in 2009. Located in Boise, Idaho, LTES acts as an impartial third party servicer for contracts between buyers and sellers. They provide a variety of valuable services for their customers, such as holding original documents for safekeeping; sending out year-end statements; and reporting income to the IRS. Customers also have the option to open a reserve account to have their taxes and insurance paid just as they would through a traditional lender.
From the beginning, LTES has embraced technology to help give their customers the best overall experience. Over the years, their online long term escrow servicing system has added new features and enhancements. These improvements gave their clients the ability to have automatic withdrawals for their buyers; automatic deposits for their sellers and lenders; and 24-7 website access to view their accounts, current terms, and payment history.
As Alliance Title continually strives to be the company their customers would want their long term escrow accounts to be serviced with, the LTES team issues monthly communications with Alliance Title’s local branches that set up long term accounts through closings. They willingly listen to feedback from the branches and their clients in order to ensure every party’s experience is a good one.
Long Term Escrow Specialist, Stacy Cairns, and Escrow Officer, Lenore Mahler, make up the LTES team. Stacy has worked for Alliance Title for 11 years. Six months after its establishment, she came to the LTES department from the escrow department. Lenore has been with Alliance Title since 1997 and has worked in the title industry since 1979.
With the help of Alliance Title’s local branches, Stacy believes that the changes the LTES department has made throughout the years have had a positive impact on their ability exceed service expectations. Alliance’s core value of service is paramount to Stacy, and she is pleased that the branches have always recognized, appreciated, and welcomed her acts of service.
Stacy is eager to share her extensive lending experience and knowledge. Helping to solve escrow problems and answering questions is what she likes best about working for Alliance Title. Lenore not only fulfills functions on the LTES team, she also performs internal audits. What she enjoys most about what she does are the challenges of problem-solving and the ‘detective-work’ aspect of her job.
Outside the office, Stacy loves to dance; spend time with her family (especially with her grandchildren, ages 5 and 7); and have date nights at the movies with her husband whom she has been married to for 28 years and admires. Lenore spends her free time with her husband, John, and their dogs, Gus, Piper and Otter. She also loves to read.
The LTES team welcomes the opportunity to provide long term escrow services for your next real estate transaction!
Address: 380 E Parkcenter Blvd., Ste. 100, Boise, Idaho 83706